Frequently Asked Questions

Everything you need to know about shopping with Venado

What are your shipping rates and delivery times?

We offer free standard shipping on all orders over $75. Standard delivery typically takes 3-5 business days, while expedited options are available at checkout for an additional fee.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.

What is your return policy?

We accept returns within 30 days of purchase for a full refund or exchange, provided the items are in their original, unused condition with all packaging intact.

Which payment methods do you accept?

Venado accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Do you offer international shipping?

Currently, we ship to customers within the United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.

How do I contact customer support?

Our dedicated support team is available via email at support@venado.com or through our live chat feature from 9:00 AM to 6:00 PM EST, Monday through Friday.